Apr 02 2008
From DirecTV to Comcast
So after almost 10 years, I am saying goodbye to DirecTV. Last weekend, my HR10-250 DirecTiVo's hard drive finally died. And since DirecTV and TiVo no longer work together on the High-Def stuff, I had to drop DirecTV. I just love the TiVo interface too much. So for any dummies at DirecTV who might happen to read this, you lost a long time customer because you tried to push your own inferior DVR on the world.
I went out and bought a TiVo HD at Best Buy, and all things considered, the whole switch over was much easier than I had expected. I bought the box on Friday and the Comcast guy was out to my house with a multistream CableCard on Sunday. I made the appointment by walking into the Hudson, MA Comcast office. They were very friendly and took great notes for my appointment request – specifically my request for an M-Card. The install was painless – I think they have finally educated some techs on how to do these installs.
There was one glitch. After the tech had left and I was surfing around, I noticed that certain HD channels weren't coming in. They were spread out, but all were HD (things like Discovery, SciFi, Animal Planet, Fox Sports New England). I tried calling support and they did the whole init, hit, refresh thing on the card, but no luck. So another Comcast tech came out on Monday. After finally convincing the guy that the problem wasn't the cable card, we reached the conclusion that it was an RF problem. And of course, his first guess what that it was something wrong with my own wiring job in the house. So after I showed him that the problem still occured when we hooked up right to where the coax entered the house I managed to convince him to go outside and check the street. Turns out that the guy who installed my interent hookup four years ago installed a low-pass filter on the line in the street (obstensibly to keep me from stealing cable). So that was cutting out all those HD channels that were above a certain frequency. Thirty seconds later, filter removed, all the channels came in and they are working like a champ.
So other than the dummy tech from Monday who wouldn't listen to his customer (because tech's think all customers are stupid) spending 2 hours to do what should have taken 2 minutes, things have gone well and I am happy to be watching NESN in HD on my TiVo.
Moral – If you're missing a block of channels – check for filters everywhere between the street and your box.
I guess I'll just keep my fingers crossed about the bill…
Tags: HDTV,Tech,TiVo